• We want employees to feel valued for their ideas and opinions.
• Employees will have the opportunity to get involved in the development of products, services, and internal initiatives which impact them.
• It’s about building customer advocacy by using employee feedback to change the way we do things.
• We are committed to putting our customers at the centre of everything we do. By having employees test our products and services, we can find new opportunities to improve the customer experience.
• We want you to become a valued member of our online community by sharing best practice ideas, enhancing projects, and proactively collaborating to improve customer advocacy.

Essentially, Catalyst is an online community which also serves as a portal to deliver surveys and activities. The Catalyst insight panel will provide employees with the opportunity to get involved in the development of products, services, and internal initiatives which impact them. You will be invited to join particular activities based on the information you provide in the profiling questionnaire during registration.

To be eligible to join the Telstra Catalyst community you must:
• Have an Account-01 number to access to the Telstra Enterprise Network
• Be a current full-time, part-time or casual employee (including contractors) of Telstra

Before you register, you will need the permission of your one-up manager to participate.

The time commitment is estimated at an average of 30 minutes per month. However, the time you choose to commit to Catalyst is your decision, and you are free to decide if you would like to participate in studies.

Participation is not mandatory but we encourage participation in as many activities as you are invited to undertake. You can expect approximately one invitation to activities per month. We will let you know how long each of the activities is expected to take upfront. However, ultimately, it is up to the individual to determine how much time they would like to invest per month.

To join the Telstra Catalyst community, you must register by completing a profiling questionnaire. You will then receive an email confirming your registration.

Your responses to the profiling questionnaire help the Catalyst group decide which activities you would be most suitable to participate in given your knowledge, skills and interests. Please refer to the Privacy Section below for more information.

Once you have joined Catalyst, we will notify you via email as soon as an activity becomes available for you to participate in. You can also access the member website to keep up to date with new activities.

All activities are designed to be short and concise - we respect your time. We aim to offer a variety of different activities such as surveys, discussion forums, live chats, round table discussions, and workshops. The activities are designed to tap into your experience of the product, service, or initiative and request your feedback on performance and ideas for improvement. We may capture information about how satisfied you are with the activity and how well it was communicated.

You will be emailed a unique URL address for each activity with instructions on how to complete the activity. For surveys, you will be able to simply click on that URL or cut and paste it into a web browser of your choice and complete the survey online. Alternatively you may login into http://www.telstracatalyst.com.au/ to access activities that are open. Catalyst is hosted on an external website so you will be able to complete surveys and activities on any device you choose, including your mobile phone.

It depends on the type of activity, but you will typically have anywhere from three days to one week to complete an activity.

There may be prizes from time to time. We will inform members about any prizes when inviting them to participate in the respective activities.

Results will be available to all Catalyst members on the Catalyst website http://www.telstracatalyst.com.au/. A member newsletter will also be sent out regularly to keep you updated and we will share results via Yammer and other communications to keep you informed about how your feedback makes a difference at Telstra.

You may remain on the Telstra Catalyst community as long as you wish. Members may remove themselves from the community by sending an email request to support@telstracatalyst.com.au

Every email you are sent will have a link at the bottom that will allow you to unsubscribe from the Telstra Catalyst panel. You can also unsubscribe by emailing us at support@telstracatalyst.com.au and inserting “request removal” in the subject line. If you unsubscribe you will no longer be a member, and will no longer receive emails from Telstra Catalyst.

For technical support regarding Catalyst, please email us at support@telstracatalyst.com.au.

Our Catalyst website has the following minimum requirements: o Java Script must be enabled
The following browser and operating system combinations are supported:

If there are no activities listed under the ‘My Activities’ area, there are unfortunately no open activities for you to participate in. An email invitation will be sent to you when a new activity is launched and it will also become accessible through the ‘My Activities’ area on the Telstra Catalyst member website.

Try again selecting the entire link in order to access the survey correctly. If necessary, copy and paste the entire link into a web browser address bar to access the activity.
If this solution doesn't work, you can also find available surveys under ‘My Activities’ on the Catalyst member page.

you are using Internet Explorer® as your browser:
- Open a browser window
- In the tools menu, go to ‘Internet Options’
- Go to the ‘privacy’ tab
- Set your privacy settings to medium or lower
- Go to the ‘advanced’ screen
- Make sure ‘override automatic cookie handling’ is NOT checked
- Hit ‘ok’

If you are still experiencing problems, it might be your security settings or a conflict with another software application on your system.
If you continue to experience problems, please e-mail support@telstracatalyst.com.au with as much detail on the problem as possible (i.e. what platform you are using – PC or Mac® and what type of browser – Internet Explorer® 6.0, Firefox, Safari®, etc.)

If you leave your computer or leave the survey on the same page for a long period of time, the page may time out. Although the page has timed out, your previous answers are not lost. To finish the survey, click on the link again and it will take you right to where you left off.

For all other technical support questions, please email support@telstracatalyst.com.au. You will receive a response within 24 hours. Please note that depending on the issue you contact us with, this may only be acknowledging that we received your email.

The personal information that you provide in participating in Telstra Catalyst, including your member profile and information you post on Forums, will be collected by us and Vision Critical (www.visioncritical.com), the partner we have engaged to administer the Catalyst panel. It will be maintained strictly confidentially and only used and disclosed by Telstra and Vision Critical in accordance with Telstra’s Privacy Statement.
All individual survey responses will be kept strictly confidential. To ensure your privacy, answers will be grouped together with those of other Telstra Catalyst members who have completed the same survey and all information provided will be used in aggregate format only. However, it should be noted that when Vision Critical recruit Telstra employees to participate in certain (small-scale) activities like a focus group, they do identify each participant personally. This information is only used for recruitment purposes and will not be shared.

Just remember - any information that you post on the Forums will be accessible to other members and will also be collected and may be used by us and Vision Critical for analysis purposes. You will be asked to choose a screen name when posting on the forum. This name will appear next to your posts and does not have to be your real name, but should be appropriate for this environment.
If you enter one of the Catalyst promotions, a condition of entry is that you participate in promotional activities as a winner. This will generally involve the publication of your name and winning entry. Please refer to the promotional terms for full details.

Your responses may be grouped together with those of many other members on the Panel so that the data may be read and understood more easily. All information provided is kept strictly confidential and is used for legitimate research purposes only. The information gathered during registration helps us to select studies that best match your profile, and is used for statistical purposes only. We also need your personal information to notify you if you have won one of our prizes!

A brief member profile questionnaire completed during the initial survey stage is required for us to consider your eligibility for the Panel.

We need your email address to invite you to participate in surveys and to send you updates on research results and our member newsletters. We also need your email address so we can let you know if you have won a prize!

Your Catalyst member profile information will not be sold to any other company. Vision Critical (an independent market research company - http://www.visioncritical.com/) is the partner we have engaged to administer the Catalyst panel. They will collect and use your personal information for the purposes of research analysis as part of the Catalyst program only and all information is treated with strict confidence to protect your privacy. Your name will otherwise never be sold, exchanged, or distributed to any other party without your express acknowledgement. For further information on how we collect and use your personal information, please see our Privacy Statement.